About Percepta

We are a North American contact center optimization services and outsourcing firm. Our Michigan contact center and Florida contact center serves domestic and global clients. We also have global customer contact centers in Europe, Asia Pacific, South Africa and Australia. We speak to over 10 million people each year on behalf of our clients. Services are performed within our clients’ contact centers or from one of our 10 contact centers.

We provide a service that can support all stages of the customer life-cycle. We don’t just deal with your customers but also your suppliers and distributors - anyone who your business depends on. We help bring sales, service and finance together resulting in integrated customer communications. Everyone at Percepta is trained to have a sharper way of thinking, so that we can deliver innovative solutions to you and can build a greater trust between you and your customers.

The Percepta Difference:

• Human Capital - Proven method to attract, select, qualify, hire, train, develop, manage, and incent employees
• Optimized Processes - Streamlined field-tested efficient and effective contact center methodologies
• Enabling Technology - Secure, managed voice and data network solutions to maximize your customers’ experience, and provide analytical performance data
• Regional and Global Scalability - Across 10 global centers

Sharp people... We’ll get you there.

With:

• Dedication
• Passion
• Intelligence
• Commitment
• Experience
• Integrity

Please contact us to get started:

Email: Service@PerceptaNorthAmerica.com or Phone: (313) 390-0157