Our Clients:

Percepta is a leading contact center services and outsourcing company that provides a full range of call center, customer center and contact center solutions in a wide range of industries.

Clients We Serve!

Our customers serve business and consumer markets.

Business Services

Percepta provides services to a major manufacturing firm.

  • Successfully transitioned the firm’s call center employees to Percepta
  • Implemented Workforce Planning best practices to increase efficiencies and improve service level performance

Consumer Products & Services

Percepta provides consumer firms services to enhance customer satisfaction and create new sources of profit.

  • Customer Care center outsourcing and optimization
  • Contact Center optimization and cost reduction
  • Product information and marketing
  • Warranty management
  • Claims Processing & Prior Approval

Automotive / Manufacturers

Percepta provides services to one of North America’s largest OEMs, covering the entire service selection of our capabilities.

  • Percepta helps develop strategic approaches to drive customer satisfaction, retail sales, increased revenue, and customer retention and cost reduction
  • Percepta provides 100% of customer care to the OEM retail customers and dealer network

Internet-based Companies

Percepta provides support for a large fulfillment company.

  • The firm’s employees were successfully transitioned to Percepta
  • Percepta implemented staffing tools to reduce headcount by 33% while exceeding Service Level Agreements

Click here to see results we have helped our clients achieve

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