Our Clients:

Percepta is a leading contact center services and outsourcing company that provides a full range of call center, customer center and contact center solutions in a wide range of industries.

Clients We Serve!

Our customers serve business and consumer markets.

Business Services

Percepta provides services to a major manufacturing firm.

Successfully transitioned the firm’s call center employees to Percepta
Implemented Workforce Planning best practices to increase efficiencies and improve service level performance

Consumer Products & Services

Percepta provides consumer firms services to enhance customer satisfaction and create new sources of profit.

Customer Care center outsourcing and optimization
Contact Center optimization and cost reduction
Product information and marketing
Warranty management
Claims Processing & Prior Approval

Automotive / Manufacturers

Percepta provides services to one of North America’s largest OEMs, covering the entire service selection of our capabilities.

Percepta helps develop strategic approaches to drive customer satisfaction, retail sales, increased revenue, and customer retention and cost reduction
Percepta provides 100% of customer care to the OEM retail customers and dealer network

Internet-based Companies

Percepta provides support for a large fulfillment company.

The firm’s employees were successfully transitioned to Percepta
Percepta implemented staffing tools to reduce headcount by 33% while exceeding Service Level Agreements