Percepta CRC Gains COPC® Certification
Following a fifteen month comprehensive certification process, Percepta’s Customer Relationship Center (CRC) in Melbourne, FL received Customer Operations Performance Center (COPC®) certification.
The COPC® Family of Standards is the most prestigious and rigorous measurement system in the contact center industry. The standards provided by COPC Inc. offer a high performance set of global best practices and benchmarks that simultaneously increase service quality and customer satisfaction while lowering costs. COPC® provides critical process management, benchmarking and visibility of key contact center performance results.
Achieving the level of excellence necessary to obtain this certification shows the dedication and commitment of our Percepta team. By receiving this certification we are able to further demonstrate that Percepta pursues our goals with customer focus, continual improvement and our people are at the core of what we do.
We help customer contact centers maximize customer satisfaction and loyalty
Percepta helps clients streamline operations while enhancing
their customer relationships through implementing high touch
and high tech business solutions. We partner with you to build trust in your brand, through the contact we have with your customers, at every stage of the customer journey.
Inbound/Outbound communications
- Contact center management and process optimization
- Multi-lingual
- Multi-channel: fax, phone, email, web chat
- Product information and Marketing support
- Customer Segmentation
- Concern Resolution
- Claims processing
- Technical assistance
- Locator service
- Customer Surveys
- Fulfillment
Service examples:
Concern Resolution
- Responds to customer inquiries to improve retention and promote other products and services
- Increases your ROI
Warranty Management
- Responds to warranty and services requests
- Achieves cost control, quality of repair (right first time) and consistency across your business
Field Support
- Responds to dealer and customer requests. Consolidates various sales and service departments to a central communications point
- Cuts costs, establishes consistent world class service and boosts customer satisfaction
Technology Support
- Responds to external and internal requests to support PCs, reset passwords and support software applications using a tech-savvy team
- Cuts costs and streamlines business support functions
Sharp people... We’ll take you there.
With:
- Knowledgeable, well trained people
- Empowered teams to make decisions
- Continued training and education
- Single point of contact
- State of the art contact center technology
Please contact us to get started:
Email:
Service@PerceptaNorthAmerica.com
or Phone: (313) 390-0157